Missed emergency calls
A burst pipe will not wait for you to finish the current job. A fast, calm answer keeps the customer from calling the next plumber.
AI receptionist for plumbers
Keep the tools in your hands—and every new plumbing job in reach.
Synagen Receptionist answers calls and messages while you are under a sink, on the road or handling an emergency. It gathers the plumbing details that matter and sends you a useful job brief.
- Answers calls and messages 24/7
- Built for Australian trade businesses
- Human handover when it matters
One calm first responseEven when the team is hands-on
One complete lead historyCalls and messages kept together
One useful job briefThe trade-specific details you need
Built around a real plumbing business
The work should not stop every time the phone rings.
Your receptionist follows the intake, service-area and escalation rules you approve—so customers feel looked after and your team stays focused.
Vague job descriptions
“There is a leak” is not enough. The receptionist asks where it is, whether water is isolated, what fixtures are affected and how urgent it is.
Quotes lost in messages
Calls, SMS and web enquiries become structured follow-ups, with the address, job type and preferred time already captured.
A better brief before the callback
Capture the details your team actually uses.
The conversation feels natural to the customer, while the result is structured for your next action.
- Job type: leak, blockage, hot water or installation
- Suburb and service address
- Urgency and whether damage is continuing
- Whether water or gas has been isolated
- Property type and access details
- Preferred appointment or callback time
Example owner handover
Urgent: Mia has a burst flexible hose under the kitchen sink in Burleigh Waters. Water is isolated. Someone is home all afternoon.
How it works
From first ring to a prepared follow-up.
A customer gets in touch
They call or message using the channel that is easiest for them, during or after business hours.
Your receptionist responds
It answers approved questions, gathers job details and follows your urgency, service-area and booking rules.
Your team gets the brief
The customer, conversation and structured details are ready for a confident human follow-up.
Common questions
Practical answers for plumbers.
Can it recognise a plumbing emergency?
It can follow your rules to ask safety and urgency questions, flag active leaks or gas concerns, and escalate the call to your nominated person. It does not replace emergency services or licensed professional advice.
Can it book plumbing jobs?
Yes. Where your availability and booking rules allow, it can offer suitable times. Otherwise it captures the complete enquiry and sends it to your team for confirmation.
Will customers know they are speaking with AI?
The receptionist can introduce itself clearly as your virtual receptionist and use a tone, greeting and vocabulary approved by your business.
Early-access conversations
Could this take pressure off your plumbing business?
Tell us how enquiries reach you today, what makes a promising job and where callers most often slip through. We will map a sensible pilot around your workflow.