Safety-critical calls
Loss of power, burning smells and tripping circuits need a different response from a request for new downlights. Your rules guide the triage.
AI receptionist for electricians
Answer every enquiry—even when you are up a ladder.
Synagen Receptionist gives electrical customers a professional first response, separates urgent faults from quote requests and prepares the details for a safe, informed callback.
- Answers calls and messages 24/7
- Built for Australian trade businesses
- Human handover when it matters
One calm first responseEven when the team is hands-on
One complete lead historyCalls and messages kept together
One useful job briefThe trade-specific details you need
Built around a real electrical business
The work should not stop every time the phone rings.
Your receptionist follows the intake, service-area and escalation rules you approve—so customers feel looked after and your team stays focused.
Calls during hands-on work
Customers still expect an answer while you are testing, wiring or driving between sites. The receptionist responds without interrupting safe work.
Unqualified quote requests
Capture the property, scope, timing, access and photos needed before spending time chasing a thin enquiry.
A better brief before the callback
Capture the details your team actually uses.
The conversation feels natural to the customer, while the result is structured for your next action.
- Fault, repair, installation or compliance work
- Suburb and property type
- Symptoms and immediate safety concerns
- Switchboard or safety-switch status
- Scope, quantities and preferred timing
- Best contact and access arrangements
Example owner handover
Priority: Ben reports half the house has lost power in Robina. No smoke or burning smell. Safety switch resets then trips again. Available now.
How it works
From first ring to a prepared follow-up.
A customer gets in touch
They call or message using the channel that is easiest for them, during or after business hours.
Your receptionist responds
It answers approved questions, gathers job details and follows your urgency, service-area and booking rules.
Your team gets the brief
The customer, conversation and structured details are ready for a confident human follow-up.
Common questions
Practical answers for electricians.
Does the AI give electrical advice?
No. It follows your approved intake and safety wording, gathers facts and escalates appropriately. Diagnosis and electrical advice stay with a licensed electrician.
Can it separate emergencies from quote requests?
Yes. You define the signals, questions and escalation path for urgent faults, routine repairs, installations and project quotes.
Can it handle after-hours calls?
Yes. It can answer around the clock, explain your after-hours process and notify the right person when an enquiry matches your urgent-call rules.
Early-access conversations
Could this take pressure off your electrical business?
Tell us how enquiries reach you today, what makes a promising job and where callers most often slip through. We will map a sensible pilot around your workflow.